Shipping + Returns
 

In the event that you aren't happy with your purchase, we are pleased to offer a 30 day return and exchange policy. Unfortunately earrings cannot be exchanged or returned for hygiene reasons. To be eligible for returns and exchanges, contact us within 30 days of purchase, your item must be unused and in the same condition that you received it. Please note the customer is responsible for the return cost. We recommend using Royal Mail (in UK) and send the item in the original packaging or something similar with protection. 

Return address:

Paperchain Jewellery, 48 Mount Stewart Road,Newtownards, Co. Down, BT22 2AX

Please also include a note with the order number (if you have it), your name, email address and a quick note of whether it is a return, exchange or damage. For exchanges, please also specify the product want. We will then issue a refund or payment invoice if applicable.

Please contact us at hannah@inson.co.uk if you have further questions.